gataee.com Payment Policy
Welcome to gataee.com to purchase hardware tools! Cangzhou Cairu E-Commerce Co., Ltd. (hereinafter referred to as "we") is committed to providing you with a safe and convenient payment experience. This policy aims to clarify payment methods, order payment, refunds and other related matters. Please read it carefully.
I. Payment Methods
We support a variety of safe and reliable payment methods to meet your personalized needs:
Credit Card/Debit Card: Supports mainstream credit cards and debit cards such as Visa, MasterCard, American Express, etc. The payment process is encrypted to ensure the security of your transactions.
E-wallet: Supports PayPal payment, one-click quick payment, no need to repeatedly fill in bank card information, saving time and worry.
II. Order Payment and Confirmation
Payment process: Select the payment method on the checkout page and complete the payment operation according to the prompts. After the payment is successful, you will receive an order confirmation email containing the order number, product information and estimated delivery time.
Payment Failure: In case of payment failure, it may be caused by insufficient bank card balance, network problems or bank risk control. Please check the payment information and try again, or contact customer service at service@gataee.com for assistance.
Order cancellation: Before the order payment is successful, you can cancel the order at any time on the "My Order" page; after the payment is successful, if you need to cancel, please contact customer service before the goods are shipped. The shipped orders must be processed according to the return and exchange policy.
III. Refund policy
Refund conditions: For orders that meet the return and exchange policy conditions, we will refund you. The refund amount will be returned to your payment account. The specific arrival time depends on the payment institution's processing cycle, usually 3-7 working days.
Special circumstances: If the order cannot be fulfilled normally due to out-of-stock goods, system errors, etc., we will take the initiative to contact you to negotiate a refund or replacement of the goods, and give priority to protecting your rights.
IV. Tax and shipping fee description
Taxes: The price of the product already includes relevant taxes in Australia, and you do not need to pay extra.
Shipping: All products in the store are free of shipping. Regardless of the order amount, we will deliver it to the designated address in Australia for you free of charge.
V. Security Assurance
We use SSL encryption technology to protect your payment information and prevent data leakage. At the same time, we strictly comply with the Australian Payment Industry Security Standard (PCI DSS) to ensure that every transaction is safe and reliable. If you find any unauthorized transactions, please contact service@gataee.com immediately and we will assist you in resolving them.
VI. Policy Update
We may adjust this policy based on business needs or laws and regulations, and the updated policy will be posted on the website. If you continue to use the service, you will be deemed to have accepted the new policy. If you have any questions, please feel free to contact us via service@gataee.com or 24-hour online customer service.
Company Name: Cangzhou Cairu E-Commerce Co., Ltd. Company Address: 1-3004, Building 8, Yicheng Yujing International, Yuhong West Road, Yunhe District, Cangzhou City, Hebei Province Customer Service Email: service@gataee.com