gataee.com Logistics Policy
Welcome to gataee.com! Cangzhou Cairu E-commerce Co., Ltd. is committed to providing you with efficient and convenient logistics services. The following policy details matters related to order delivery, transportation, distribution and after-sales, so that you can easily grasp shopping logistics information.
1. Delivery time
Spot goods: After the order payment is successful and the information is confirmed to be correct, we will arrange delivery within 24 hours (Australian Eastern Standard Time, weekends and statutory holidays will be postponed).
Pre-sale/customized goods: The specific delivery time is subject to the product page. You can consult the details by emailing service@gataee.com or 24-hour online customer service before placing an order.
2. Logistics service and delivery range
Logistics partners: We cooperate with DHL, Toll and other well-known local and international logistics companies in Australia to ensure the safe and fast delivery of goods.
Delivery range: Delivery is available throughout Australia (including remote areas), free shipping for all store products, no minimum consumption limit!
3. Transportation Time
Major cities: such as Sydney, Melbourne, Brisbane, etc., are expected to be delivered in 2-4 working days.
Remote areas: including Tasmania, Northern Territory and other regions, are expected to be delivered in 5-7 working days.
Special note: Due to force majeure factors such as weather, holidays, customs clearance, etc., the actual delivery time may be delayed. We will promptly inform you of the latest progress by email or SMS.
4. Order Tracking
Tracking method: After the order is shipped, you will receive a confirmation email containing the logistics order number. You can enter the order number on the "My Order" page of the gataee.com website or the official website of the corresponding logistics company to check the package transportation status in real time.
Exception handling: If the logistics information has not been updated for a long time or shows abnormalities, please contact service@gataee.com immediately. We will verify with the logistics company as soon as possible and assist in solving the problem.
5. Signing and Inspection
Signing requirements: In order to protect your rights and interests, it is recommended that you sign for the goods yourself or entrust others to collect them on your behalf. Please check whether the outer packaging is intact when signing for it. If there are any signs of damage or opening, please take photos on the spot and contact customer service within 24 hours.
Inspection instructions: After receiving the goods, if you find problems such as quantity discrepancies or product damage, please keep the original packaging and accessories, and apply for after-sales service through the return and exchange process. We will handle it quickly for you according to the 30-day free return and exchange policy.
VI. Return and exchange logistics
Free return and exchange: For goods that meet the return and exchange conditions, the return shipping fee will be borne by us, and you do not need to pay any fees!
Return address: 1-3004, Building 8, Yicheng Yujing International, Yuhong West Road, Yunhe District, Cangzhou City, Hebei Province. You can get a free return label or negotiate the return method through customer service to ensure a convenient and worry-free return process.
VII. Contact Us
If you have any questions or suggestions about logistics services, please feel free to contact us at any time:
Customer service email: service@gataee.com
Online customer service: 24-hour online service at the bottom right corner of the website page
Company name: Cangzhou Cairu E-commerce Co., Ltd.
Company address: 1-3004, Building 8, Yicheng Yujing International, Yuhong West Road, Yunhe District, Cangzhou City, Hebei Province
Cangzhou Cairu E-commerce Co., Ltd. always takes customer experience as the core and continuously optimizes logistics services. Thank you for your trust and support, and look forward to bringing you a better shopping experience!