gataee.com Return and Exchange Policy
Thank you for choosing gataee.com! Cangzhou Cairu E-commerce Co., Ltd. is committed to providing you with high-quality hardware tools and services. To protect your shopping rights, we have formulated the following return and exchange policy, please read carefully:
I. Return and Exchange Conditions
Time Range: You can apply for return and exchange within 30 days from the date you sign for the goods.
Product Status: The goods must be kept in a new and unused state, with accessories, gifts, original packaging, labels and instructions complete, and will not affect secondary sales.
Quality Issues: If the product has quality defects (such as damage, abnormal function), we will unconditionally handle returns and exchanges for you; non-quality issues (such as personal preferences, size discrepancies), you can also apply if you meet the above conditions.
II. Return and Exchange Process
Application Method:
Contact the customer service email service@gataee.com, state the order number, reason for return and exchange, and product information;
Click the "My Order" page on the website to submit a return and exchange application online.
Review and processing: We will review the application within 24 hours and inform the result by email or internal message.
Return the goods: After the review is passed, please send the goods to the following address: Return address: 1-3004, Building 8, Yicheng Yujing International, Yuhong West Road, Yunhe District, Cangzhou City, Hebei Province Please note: The entire store supports free returns and exchanges, and the return shipping fee is borne by us. Please do not advance payment.
Refund or exchange: After receiving the goods and confirming that they are correct, the refund will be returned within 3-5 working days; the exchanged goods will be reissued within 24 hours.
III. Notes
Customized goods, consumables (such as batteries, sandpaper) and unpacked goods that affect secondary sales do not support returns and exchanges unless there are quality issues.
Damage to the goods caused by improper personal use is not within the scope of return and exchange.
If you have any questions about returns and exchanges, you can always consult service@gataee.com or the website's 24-hour online customer service.
We always aim to satisfy our customers. If you have any suggestions on products or services, please feel free to give us feedback! Cangzhou Cairu E-commerce Co., Ltd. will continue to optimize services to make your shopping worry-free.
Company name: Cangzhou Cairu E-commerce Co., Ltd. Company address: Building 8, Yicheng Yujing International, Yuhong West Road, Yunhe District, Cangzhou City, Hebei Province 1-3004 Customer service email: service@gataee.com